As personal information data continues the steady migration from on-site hardware and local storage devices to cloud-based data management systems, “security” is suddenly a buzzword. Many people are understandably concerned about how safe their pics, music and other important files are. We asked TeleDirect, a business process outsourcer (BPO), for their take on information security in the cloud.

Cloud-based computing is here to stay. Despite reservations from security-first alarmists, there’s no doubt that cloud computing information security has made drastic improvements in just a short time – infrastructure, networking, information security, you name it. Just five years ago, major companies were hesitant to embrace all the advantages of cloud-based networks. Even today, those concerns still linger; all the benefits of the cloud are also regarded as potential pitfalls.

A recent survey found that 70% of technology executives are firmly in the “cloud camp.” That impressive percentage is part of a general trend toward trusting cloud-based information security. In 2013, about 25% of IT departments thought the cloud was still a developing technology, and not worth the hassle. Today, about half that amount (12%) hold the same opinion. But what about individual cloud computing?

On a personal level, storing your files – pictures, music, work-related spreadsheets, anything else you can’t live without – anywhere other than your own home is cause for concern. After all, in the event of a disaster, who is actually minding the gate?

That’s part of cloud computing’s appeal – in the case of “disaster” at home (coffee spilled on your computer, a malfunctioning storage drive, theft, etc.), your data is up for grabs. At worst, it’s gone forever. At best, you may be able to salvage some of your files. But with the cloud, those problems aren’t an issue; the cloud is (literally) above and beyond break-ins, spilled drinks and hardware crashes.

If your cloud computing has built-in security measures such as automatic backup and multi-step verification, you can rest easy – or at least easier than you would with a typical hard drive – knowing your data is in good hands.

Information security in the cloud, just like any other product or service, includes well-established, high-profile providers who’ve “been there and done that” when it comes to handling security threats. These cloud computing companies are highly recommended for anyone who makes information security an absolute priority. As a business process outsourcer (BPO), we utilize Amazon Web Services, which has one of the most robust cloud infrastructure security platforms available today.

Bottom line: if you’re joining the millions of people moving toward cloud-based data storage, make sure your provider regards information security just as critically as you do.

About the author

TeleDirect is a leader in business process outsourcing (BPO), with a multi-tier menu of solutions for a variety of commerce requirements. The company offers business development services, call center solutions (including answering and reservation services), specialized industry expertise and much more. With the “People, Processes and Technology” in place for any size business, TeleDirect is one of the fastest-growing companies in the United States. For more information about TeleDirect, please visit their website or call (800) 776-1081.

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